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About Feedback
We regard customers as our dear friends. We hope you can shop from us with more happiness and less worry. Please do not forget to leave us 5-Star feedback. Welcome your sharement of the usage of our products, thank you.
About Sign of Parcel
Please open the parcel in post officer's presence, if the parcel damaged or empty(stolen), please ask the post office to provide official document and make the compliant on the spot.
Why the tracking information has reached the destination country, but has not been delivered?
When the tracking information shows that the parcel has arrived to your country, and the time has passed 1 week, please contact your local post office or your country customs to request the parcel. Because sometime they can’t reach you or others reasons, it need you to contact them. Your understand is our appreciation.
How to track my order?
details:
1)The tracking website of the ordinary delivery: https://www.17track.net/en
2)The tracking website of the DHL delivery: www.dhl.com/en/express.html
3)The tracking website of the fast delivery (ship from Germany warehouse): http://track.4px.com/query/?locale=en_US
4)The tracking website of the fast delivery (ship from Russia warehouse): http://oms.imlb2c.com/default/index/get-track-detail
If you have any question about the shipping, please feel free to contact us.
How long will the parcel be arrived?
The delivery time will vary according to different countries and will be affected by weather and big holidays. Your understand is our appreciatioin.
Estimated Time: Australia (3-10 days), Brazil (4-30 days), Russia (9--20 days), France (9-15 days), Korea (3-9 days), Netherlands (13-25 days), United Stated (4-10 days), Turkey (10-20 days), Spain (3-20 days), India (7-20 days), United Kingdom (1-20 days).
Is there a remote surcharge?
No, but if you are in a remote area, you will need to pay remote freight to DHL, Fedex, DPEX and other express delivery channels.
Does the price include customs duty?
The price does not include the customer's tariff. You may be subject to customs duties and taxes (tariffs: additional fees charged by the state to protect the economic balance of its own people). Buyers are responsible for customs duties.
About the Language of the Manual?
Because our products are sold in more than 200 countries around the world, our product manuals are mainly in English. Only a few equipment manuals are in French, German, Spanish, Polish and other languages. You can contact us to get the electronic manual, and translate into your local language with translation software. 
About Product
All products are 100% genuine that will be fully tested before shipment. 
About Warranty
We support 1 year warranty, if this item has the quality problem (not a human reason), we support free repairs, if it has the human reason, it need the repair fees, your understand is our appreciation.
Bestguarder was founded in 2015, which is a commitment to high quality products, constantly pursuing the ultimate in products and services, and giving you a better experience. Bestguarder products include night vision binoculars, monocular, telescope, hunting cameras, hunting alarms, and gun accessories. Thanks for choose Bestguarder hunting products.
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